Frequently Asked Questions

Have you been to the local Emergency Room or was law enforcements called? If so, did you have an evaluation? 

Was the provider you seen non-paneled with your insurance. Did you verbal/sign the annual service or ABN (Advance Beneficiary Notice).

Please reach out to the program administrative staff to confirm.

Insurances companies have to process the claim. Once we received the explanation of benefits, we post all details. If you have a deductible, co-pay, or co-insurance; it will be patient responsibility.

Yes, please provide the date range you are looking for. This will include all payments made by insurance or self-pay payments.

Please call 804-693-5640 or email at billing@mpnn.state.va.us to confirm we received payment

Yes, please contact the front desks of Gloucester Counseling Center at 804-693-5057 select option 7 or Essex Counseling Center at 804-333-3671.

Yes, please call Gloucester Counseling Center at 804-693-5057 select option 7 or Essex Counseling Center at 804-333-3671 to make payments over the phone. However, you can also pay your bill online at HERE.

Please send payments to: 

ATTN: Billing
P.O. 269
Ark, Virginia 23003

You can fax a copy of your insurance card to 804-693-4822 or email at billing@mpnn.state.va.us